Helpful Topics
Helpful Topics

Safaricom Bloom Finance

1. How do I repay my loan?

Option 1:

1. Dial *234*4#
2. Select M-PESA Bloom
3. Select Repay Loan
4. Then select;
– Partial Settlement – you can pay in installments before the Loan due date.
– Full Settlement – you can pay the entire Loan amount at once.

The amount will reflect in your account immediately after successful repayment.

Option 2:

You can pay through the Paybill Option:
– Go to the Safaricom SIM Toolkit
– Select Lipa na Mpesa option
– Select the Paybill option
– Enter the following Business number: 135082
– Enter your store number’s nominated phone number as the account number
– Enter the amount 
– Enter your MPESA PIN Number

For this option, please be aware that Paybill repayments can take a maximum of 24 hours to update.

2. I've repaid my loan but the figure is not reflecting. What should I do?

If your repayment has not reflected within 24 hours,  kindly send the details of your successful Mpesa transaction and your account details (ID Number, Nominated Phone number and Store Number) to our email address: contact@asantefinancegroup.com

3. My repayment did not reflect and I have been charged extra fees. What should I do?

If your repayment has not reflected within 24 hours, kindly send the details of your successful Mpesa transaction and your account details (ID Number, Nominated Phone number and Store Number) to our email address:  contact@asantefinancegroup.com

If you were charged additional fees because the repayment made did not reflect on time, you are eligible for a waiver. The waiver should reflect in less than 48hours after it is requested.”

4. What happens if I put the wrong number as the account number during a repayment?

Kindly send the details of your successful Mpesa transaction and your account details (ID Number, Nominated Phone number and Store Number) to our email address.  We will adjust the repayment to reflect in your account accordingly.

5. What happens if I make an early loan repayment?

Early loan repayment is highly encouraged, as this can result in you accessing a higher loan limit faster by improving your CRB score (Credit Reference Bureau score), given by the Credit Reference Bureau.  A credit reference bureau is a firm which is mandated by the Central Bank of Kenya to collect credit information about borrowers from various sources and provide it to lenders ( who are predominantly banks). Credit Reference Bureaus (CRBs) assist lenders in determining the creditworthiness of their borrowers. CRBs allow for credit information sharing among financial institutions.

You only get listed by CRB if you default on a loan by at least 90 days. The law requires CRB to retain the defaulter information for a period of 5 years from when the loan was cleared.  It is advised that you avoid defaulting on loan repayment, as this will affect your CRB score and could prevent you from accessing loans in the future.

6. What happens when I make a late repayment?

A rollover fee will be charged on the total outstanding loan amount if the loan is not paid on the due date:
– 3 Day Loan Product : Rollover fee 2.75% on the outstanding loan amount due for 2 days after due date
– 7 Day Loan Product: Rollover fee of 4.75% on the outstanding loan amount due for 7 days after the due date
– 30 Day Loan Product: Rollover fee of 5.5% on the outstanding loan amount due for 7 days after the due date

If the loan is still not fully repaid , a weekly default fee of 3.5% on outstanding balance will be applied every week until the loan is fully repaid. The account will also be listed negatively on CRB after the roll over period.

7. What is a debt collection agency?

This is a company that recover funds that are past due dates of repayment, or recover funds from accounts that are in default.  The debt collection agency does this on behalf of an organisation that lends out funds.

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